Cups an Espresso Cafe™ founded in Jackson, MS is a unique coffee house experience where coffee lovers enjoy freshly roasted, specialty curated cups of coffee in an artist-inspired, relaxed environment where everyone is welcome. The fresher cup of coffee is key to the Cups Café experience. Their specialty grade coffee is roasted in small batches using premium ingredients, resulting in superior quality and a truly better tasting cup of coffee.
Cups engaged our franchise consulting services for an FDD update and received a complete operations makeover.
The original operations manual was written some 20 years ago when the franchise system was developed. Our FIG experts followed the Cups team to update in-store, barista, house, management and universal processes. The result is a more consistent product across the franchise system and a more cohesive group of franchisees.
FYI -- Their Nitro Coffee is the Bomb!